I found this blog by Nick Mason:
http://www.classicandperformancecar.com ... _2011.html
According this story Harold Dermott left the McLaren factory for another job early 2011. Does anyone have an idea where he went?
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I was particularly sorry to see that Harold Dermott is to leave McLaren after caring for customers almost since the inception of the McLaren F1. My experience is that most customer service personnel, be it in furniture, electrical appliances, computers or cars, are recruited from the guard house at Guantanamo Bay. Harold, on the other hand, has a glittering career ahead of him in the diplomatic service, should he choose to take it up. He has spent a great deal of time delivering bad news (ie, the estimate for the work) to McLaren F1 owners.
You might think that, if you buy what was the world’s most expensive car, you shouldn’t have to worry about servicing costs. You’d be wrong. I’ve seen strong men lying on the floor beating their fists and weeping as Harold gently administers the news that emptying the ashtray will require the services of Brinks-Mat.
Even better, though, has been his ability to explain clearly and calmly why these costs are so astronomical. I recently revisited a fax from Harold in which he’d responded to a complaint from me regarding a quote for fitting a new numberplate.
‘Your insight into the manufacturing techniques for the numberplate is uncanny. There is no way you could know that this is preceded by the mining of the precious reflective plastic ore in the foothills of the Himalayas. This is then shipped by llama across the Gobi desert to the boat in Shanghai, a process complicated by the need to keep it refrigerated to exactly 4.2 degrees at all times.’
I just hope that his successor, Marcus, is as familiar with the parts manufacturing details.
NICK MASON
faceofdoh wrote:Well, I can't find any Harold Dermotts on Facebook...
I also found out he does secretary work for his son's business, so via this company I have sent him an email. Let's see if he
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